DRAFT FOR LEGAL REVIEW — NOT FINAL LEGAL ADVICE
Refund policy
This is a draft policy for review. Consumer-law requirements vary by location and must be confirmed before launch.
Digital keepsakes
If a technical issue prevents delivery of the purchased keepsake, the customer should be offered a prompt retry, support, or refund.
Personalized content
The final policy should clearly explain how cancellation rights apply once personalized digital work has begun, including any consent required at checkout.
Requesting help
Add a monitored support email and a clear response timeframe before accepting live payments.